Resumé (PDF available)

References

Work:

Technology Services at Illinois
University of Illinois at Urbana-Champaign
(August 1990 – Present)

  • Campus Accessibility Liaison, ITaccess (2007-Present)
    • Co-author, University of Illinois EIT Accessibility Policy (HR-86)
    • Vice Chair, Technology Accessibility Review Committee (TARC)
    • Principle Investigator - IT Accessibility Liaison (ITAL) program. Created a liaison program to scale accessibility outreach, promote the EIT Accessibility Policy, and best practices across all three campuses and the University System. Currently over 35 units represented by 54 liaisons.
    • Certified Professional in Web Accessibility (CPWA), International Association of Accessibility Professionals (IAAP)
    • Certified Web Accessibility Specialist (WAS), International Association of Accessibility Professionals (IAAP)
    • Certified Professional in Accessibility Core Competencies (CPACC), International Association of Accessibility Professionals (IAAP)
    • Evaluate and assess campus web sites for code and accessibility compliance. Consult and partner with those units to educate and bring them up to modern standards, including providing tailored workshops
    • Authored An Evaluation of UIUC Web Sites - an independent report on accessibility and code-standard compliance, use of CSS, and adherence to Illinois Identity Standards of 500+ campus web sites
    • Performed in-depth evaluations prioritizing accessibility and usability issues for over 100 campus websites and software projects
  • Lead Information Design Specialist, Quality Assurance and Assessment (2013-Present)
    • Accessibility assessment and evaluations for University of Illinois and Technology Services web sites and web-based applications.
    • Conduct accessibility educational workshops for campus and AITS
    • Mentor and trainer for QAA team
    • Assess and advise on the accessibility of reporting tools for the U of I Title IX/ADA coordinator
    • Provide annual accessibility evaluation of Ethics and Sexual Harassment training tools for the Office of Access and Equity
    • Support and facilitate startup of QAA unit within Technology Services
  • Adjunct Faculty (2007-Present)
    • Applied Health Sciences
    • Information Accessibility Design and Policy (IADP) (AHS-494), co-author/co-instructor
    • IADP is the only online professional certification program offered by a higher education institution in the United States. The comprehensive 24-week intensive course is designed to bring the student up to an expert level for conducting in-depth accessibility evaluation.
    • IADP won the University Professional and Continuing Education Association (UPCEA) Leadership in Diversity Award in its inaugural year
    • Graduate School of Library Information and Science (iSchool)
    • Web Design & Construction for Organizations(LIS590LW), 4-hour graduate course
    • Taught all aspects of web development with emphasis on accessibility and code compliance
  • User Experience Design, (2009-2013)
    • Mentor and trainer for Technology Services colleagues
    • Facilitated Content Management Systems Working Group
    • User Feedback Team, Unified Communications
    • Created Accessibility Training Plans for TechServices User Experience Design (UXD), TechServices Software Development Group (SDG) and Administrative Information Technology Services (AITS)
  • Founder, Illinois Webmasters Listserv and Forum (1999-2013)
    • Started the University of Illinois Webmasters Group (over 600 subscribed members)
    • Inaugural MC for the annual Webmaster’s Forum, founded in 1999
    • Hosted brown bags and training sessions
    • Chaired the steering committee for 6 years
  • Webmaster
    • College of Applied Health Sciences (2004-2008)
    • Institute of Government and Public Affairs (1998-2005)
    • College of Liberal Arts and Sciences (1999-2000)
    • Office of Continuing Education (1996-1999)
    • Computer Services Office (CSO) and Communications and Computer Services Office (CCSO) projects (1993-1996)
  • Student Web Intern Program
    • Created a program for recruiting and training students to serve as webmasters
    • Program focus: Accessibility awareness and coding best practices
    • Program placements: 14 students throughout multiple campus units
  • CITES Departmental Services Web Service
    • Author and principle investigator for the Departmental Services Web Services program
    • Wrote job description and working plan for the Web Specialist position
    • Recruits serve as unit webmasters
  • Trainer, FAST3
    • Taught classes on Pagemaker, Word and the Macintosh through the faculty/staff training program
    • Created an all-day class on developing web sites using Cascading Style Sheets
    • Wrote 40-page manual for the CSS class
    • Conducted a Pagemaker training workshop that was broadcast nationally via live-TV

Development & Awards

    • Technology Services Excellence Award, Academic Success
    • Larine Y. Cowan "Make a Difference" Award for Excellence in Access and Accommodations
    • ToP Facilitation Methods
    • Co-recipient of the University Professional and Continuing Education Association (UPCEA) Leadership in Diversity Award for developing and teaching the IADP course.
    • Consistently obtained List of Teachers Ranked as Excellent By Their Students through the Instructor & Course Evaluation System.(ICES)
    • ASQ Training - Quality Assurance
    • IT Leadership Workshop
    • Midwest Educause Management Training

Committee Work

  • Technology Accessibility Review Committee (TARC)
    • Vice-chair
  • Chancellor’s Diversity Leadership Council
  • Chancellor's Committee on Access and Accommodation
    • Chair, Media Subcommittee
    • Committee webmaster
  • Collaborative Spaces
    • Design Working Group
  • Illinois Web Best Practices Teleconference
    • Discuss development of accessibility standards for the state of Illinois
  • UIC Digital Accessibility Expo Executive Planning Committee
    • Annual accessibility expo held at University of Illinois, Chicago
  • Web@Illinois
    • Standards and Best Practices subcommittee
    • Community Resources subcommittee

Reports

  • Comprehensive Accessibility for Digital Signage
    • Authored white paper outlining a proof-of-concept design for conveying digital signage content to blind users.
    • Received a provisional patent from the U of I Office of Technology Management to pursue a full patent.
    • Presented the concept to Four Winds Interactive in Denver, CO
  • Wisconsin KnowledgeBase Tool and KB Admin Tools
    • In depth accessibility evaluation of the knowledge base tool purchased by the U of I.
  • ATHEN Report on the Accessibility of Google Documents
    • Participated in testing of Google Docs using JAWS
    • Converted final report to accessible PDF
  • Microsoft Lync - Accessibility Evaluation Report
    • Evaluation of the telephony accessibility issues of the Lync product
  • E-mail Applications - Accessibility Evaluation Report
    • Comparison of e-mail products offered by TechServices - Google Gmail, Microsoft Outlook Web App and Microsoft Outlook Live
  • E-Readers: A Current Summary Evaluating Accessibility and Viability for the Higher Education Environment
    • A review of the accessibility of current e-readers
  • Evaluating the Accessibility of E-readers
    • Summary report of basic features required for e-reader devices to be accessible for audiences relying upon assistive technologies.

Presentations & Training

  • Midwest Educause - Chicago, Illinois
    • Experience IT: Evaluating Accessibility in Four Easy Steps
  • Accessibility Training Workshop
    • Training for User Experience Design (TechServices-UXD) on how to evaluate a web site for accessibility issues.
  • Mobile Development Day - iHotel, Champaign, Illinois
    • Accessibility in a Mobile Environment
    • Responsive Web Design: Mobile Optimized Website
    • Co-presentation with Doug Burgett and Jed Willard
  • Faculty Summer Institute
    • Web Accessibility Do's and Don'ts
  • University of Illinois Chicago Digital Accessibility Expo
    • Formation of University of Illinois Webmasters
    • Panel discussion on accessibility promotion
  • HighEdWeb 2010 Conference, Cincinnati
    • Forms – Accessibility and Usability (poster presentation)
  • IT Professionals Forum
    • Illinois Web Accessibility: Where We Stand and Where We Need To Go (co-presentation with Jon Gunderson and Christy Blew)
  • IT Professionals Forum
    • Web Accessibility and Usability Go Hand-In-Hand (co-presentation with Cordelia Geiken and Jonathan Hsieh)
  • Illinois Webmasters Forum:
    • WAIT! Don't Do That! Top 10 Things to Avoid When Building an Accessible Website
    • W3C Validation, What's the big deal?
    • Doing CSI on a Web Site
    • Accessibility – A Campus Overview

Education:

  • B.A., Lincoln Christian University, Lincoln Illinois
  • M.S., Graduate School of Library and Information Science, University of Illinois at Urbana-Champaign. Concentration: Information Architecture and Human-Computer Interaction.

Skills

  • Expert
    • HTML5, XHTML
    • CSS
    • Responsive Design
    • Adobe Photoshop, InDesign, Illustrator, Dreamweaver
    • Accessibility evaluation - FAE, AInspector, WebAIM WAVE, WCAG 2.0, Section 508, IITAA
    • Usability evaluation - card sorts, paper prototypes, computer based tasking
  • Intermediate
    • JAWS, NVDA, VoiceOver
    • WAI-ARIA
    • Javascript
    • PHP
    • XML DocType authoring
    • ASP.net
  • Familiar
    • Project management techniques
    • Audio capitioning

Contact